Monthly Archives: March 2017

Managing Customers For Better Customer Satisfaction

Having an excellent customer service and satisfaction rating is absolutely critical for a company to succeed in today’s competitive environment. Having the ability to respond right to a customer’s question, delivering exactly what he or she needs and treating them in a polite manner will go a long way in helping build and establish your store or company. Having the ability to maintain a good customer relationship and knowing how to manage customers is critical in any type of business; be it a high end clothing line or a car wash and service center. It is basically a systematic approach on how to handle and efficiently manage a particular organization’s way of communicating with the current bunch of customers, how they try to maintain these relationships and if any steps are taken to enhance these relationships.

One of the best ways to ensure this is done is to have a qualified and experienced customer service center for your own company. Having a customer service center will allow you to have a round a clock section that is ready to answer any single customer’s questions and doubts. This is extremely important for companies that rely on online businesses like e commerce sites or fast food outlets. If businesses like this do not focus extensively on having an efficient customer service, they are bound to lose customers soon or later, especially if a competing company is able to offer a better customer service. For example if a particular pizza company has an incompetent or a small customer service staff, it could mean that the customer might have difficulty conveying what he requires or he might have to spend quite a bit of time than usual on line to express his order. When something like this happens on a regular basis, customers tend to become disillusioned and are likely to move to a company that offers a more streamlined service. To combat this, many customer service solutions have been thought of.

One of the most popular methods implemented right now is the contact center outsourcing to more qualified individuals.

The advantage of outsourcing the task is that the companies that offer these services have experienced staff that are well trained in the art of handling customers and ensuring the whole process goes along smoothly without a hitch.

CRM software is software that can help a company build up and arrange a database of all information regarding your customers and this is done in a way that new information can be added at any time. It enables the corporation to carry out better and more organized effort.

3 Basic Preparation Steps For A “Test Of English As A Foreign Language” Exam

English is one of the most universal languages used abundantly around the world. So if you are to work or study in a country where English is the predominantly used language, it will be necessary for you to prove the level of English you are currently at. This can be done by taking an English exam, which can largely vary from the country you want to apply to. However, below are some steps that you can take to prepare for a specific English exam.

Initial preparations

The TOEFL Dubai exam which stands for the “Test Of English as a Foreign Language” is an English exam that is specifically designed to check and measure your fluency in English. This is one of the most common English exams that are recognized in most of the countries so there is very good chance that if you were to travel abroad, this would be the test that will be required. It is very important to prepare early for the exam as learning a language is time consuming and takes effort. This can be done by practicing daily from thinking in English while you are on a walk or while you are eating or doing daily chores.

Improving yourself

When thinking in English becomes routine, the next best way to improve your language skills would be to have conversations with native English speakers. This can also be done through online sites where it offers pen pals or conversation partners to practice English with. Listening to podcasts, radio or television in English is also a great way to pick up the language. There are various other tests such as a CELPIP test in Dubai that is required in Canada for work, study or citizenship. Writing basic sentences with good grammar is very important too so reading newspapers, magazines and books will also help improving this area of the language test. The idea is to write as much as you can even if it is not perfect so that you can keep improving yourself.

Specific skills for the exam

There are practice tests that available to purchase online or available at your local British council or bookshops. These are very helpful in gaining valuable skill in terms of timing yourself during the actual exam and mentally preparing you to be more familiar with the types of questions and format of the test. These tests are usually divided into sections for grammar, essay type questions and so on. So practicing each section and finding out any difficult areas well ahead will help you do well at the exam.